Terms of Use
Urban Oasis Seller Agreement
Before registering as a Seller and accessing the services offered by Urban Oasis (“we” or “Urban Oasis”) on our website www.urbanoasis.com (the “Site”), you must read and accept all sections of this Agreement. This Agreement becomes effective immediately for current Sellers and upon acceptance by new Sellers. As used herein, “Seller” means any party who opens a shop on the Site, and “Buyer” refers to any party who registers to shop online.
1. Our Authority
We reserve the exclusive right to operate and manage the Site. We may remove any item, image, or post from the Site at our sole discretion and without notice. We are not obligated to honor Seller requests for removal of content. We are not responsible for resolving disputes between Buyers and Sellers. Sellers are expected to address issues directly. However, we may investigate complaints at our discretion and require Sellers to respond accordingly. We reserve the right to refuse service, reject applications, and discontinue services at any time, especially due to unprofessional behavior, Buyer complaints, or failure to meet listing standards.
2. Seller Representations and Covenants
By using our services, you represent that:
You are legally able to enter into binding agreements.
You own the products and content (including intellectual property) you list.
Your registration and product information are accurate and complete.
You agree to:
Act in good faith with Urban Oasis and Buyers.
Honor your sale terms and follow Site policies.
Conduct yourself professionally on the platform.
Pay all applicable sales taxes related to your sales.
Register with your real, verifiable name and cooperate with any verification checks.
You agree not to:
Harass Buyers or other Sellers, or post false or defamatory content.
Circumvent Urban Oasis fees or taxes by conducting off-platform transactions.
Use content from the Site without permission.
Engage in spam, hacking, or other technology abuse.
Violate laws, third-party rights, or Site policies.
We may terminate your access to the Site without notice if you breach any of these terms.
3. Fees
By using our services, you agree to pay the applicable fees listed on our Seller Charges and Fees page. In jurisdictions where required, we may collect sales taxes from you by charging your payment method or through other available means.
4. Release of Claims
Urban Oasis acts solely as a venue for Sellers and Buyers. We are not involved in transactions between them. You release Urban Oasis (and our employees, officers, and agents) from any claims related to disputes with other users. If you reside in California, you waive California Civil Code §1542.
5. Intellectual Property Rights
This Agreement does not transfer any intellectual property rights in our trademarks, logos, Site, or original content, all of which remain the exclusive property of Urban Oasis.
6. Content License
By uploading content to our Site, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use it, including copyright, publicity, and database rights, in any media now known or later developed.
7. Termination
This Agreement can be terminated by either party at any time. Upon termination, you agree to stop using the Site as a Seller.
8. Limitation of Liability
We are not liable for actions or inactions of Buyers or Sellers. We do not guarantee transactions or payments. To the extent permitted by law, Urban Oasis is not liable for personal injury, lost profits, data loss, business interruption, or any indirect or consequential damages. Our total liability shall not exceed the fees you have paid to us in the past twelve months.
9. Disclaimer of Warranties
OUR SITE AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted service, defect corrections, or specific functionality. Some jurisdictions do not allow exclusion of implied warranties, so parts of this disclaimer may not apply to you.
10. Indemnification
You agree to indemnify and hold Urban Oasis (including our employees and representatives) harmless from any third-party claims resulting from your breach of this Agreement or your violation of laws or rights.
11. No Agency
This Agreement does not create a joint venture, partnership, employment, or agency relationship between you and Urban Oasis.
12. Governing Law; Severability
This Agreement is governed by California law. If any provision is deemed unenforceable, the rest remains in effect.
13. Venue
All disputes shall be resolved in the courts located in San Francisco County, California. You consent to personal jurisdiction in these courts.
14. Notices
Notices may be sent via email or U.S. mail. Email is deemed delivered 24 hours after sending unless returned as undeliverable. Mail is deemed delivered 7 days after posting. Our notice address is:
Urban Oasis, 381 Bush Street #400, San Francisco, CA 94104
Email: legal@urbanoasis.com
15. Entire Agreement
This Agreement is the entire agreement between you and Urban Oasis regarding Seller use of the Site, superseding all prior communications unless additional terms apply to specific services.
16. Additional Policies
You agree to follow all posted policies on the Site, which may be updated from time to time without notice. Continued use implies agreement with those updates.
17. Amendments
We may update this Agreement at any time by posting changes to the Site. You must accept updates before continuing to use the Site.
18. Arbitration
Disputes shall be resolved through binding arbitration in San Francisco, CA, administered by JAMS. The arbitrator may award damages, costs, and attorneys’ fees. Arbitration is final and binding.
19. Survival
Sections 2 through 21 of this Agreement shall survive termination.
20. Headings
Headings are for convenience only and do not affect interpretation.
21. Waiver
Failure to enforce any term does not waive the right to enforce it later.
More Details on Seller Charges and Fees
Your shop fees are automatically deducted from your pre-funded Urban Oasis Account when you have an Amount Due.
All shops are required to:
Add a credit or debit card to their account.
Enroll in AutoPay.
These payment methods will be used to cover:
Monthly maintenance fees (if applicable)
Other charges
Seller fees
Sales tax not sent via PayPal (e.g., for check payments or layaway orders)
Accepted Payment Methods to Fund Your Urban Oasis Account
You can fund your Urban Oasis account using PayPal or one of the following cards:
Visa
MasterCard
American Express
Discover
Debit cards with Visa or MasterCard logo
Set Up a Credit Card
From your Shop Accounting page, click Payment Credit Card from the menu.
Enter your credit card details.
Once added successfully, you’ll see:
Your Credit Card information has been successfully updated.
You can now use your credit card to pay for Urban Oasis charges. Charges will appear as “Urban Oasis, Inc” on your credit card statement.
Update Credit Card
From the Shop Accounting page, click Payment Credit Card.
Click the card that needs to be updated.
Enter your updated card details.
Click the red UPDATE CARD button.
Once updated, you’ll see:
You are now enrolled in AutoPay and can use your Credit Card for Urban Oasis charges.
Set/Modify AutoPay
If your Urban Oasis Account balance does not fully cover the Amount Due, we will bill your credit card on file for the remaining amount plus any Additional Amount you set, with a minimum charge of $10.
AutoPay is processed daily between Midnight and 6 AM Pacific Time.
To set up AutoPay:
From your Shop Accounting page, select Fund Account.
Click AutoPay.
Choose the option:
When my balance due drops below $0, charge my credit card for the balance due plus the Additional Amount.
Enter the Additional Amount (optional).
Click the red Set AutoPay button.
Manual Payments
You may manually fund your shop account using PayPal or the credit card on file. This helps avoid multiple small AutoPay charges.
Credit Card Payment
Go to Fund Account from the Shop Accounting page.
Under Payment Method, select Credit Card.
From the Payment Amount dropdown, choose an amount (minimum $25) and click PAY NOW.
On the confirmation page, click Charge Card to proceed.
To cancel or edit, click Cancel.
PayPal Payment
Go to Fund Account from the Shop Accounting page.
Under Payment Method, select PayPal.
Choose your desired Payment Amount (minimum $25) and click PAY NOW.
On the next screen, confirm by clicking CHARGE PayPal.
Click Cancel to go back if needed.
Manage Your Payment Methods
You may add, update, or remove a credit card at any time via:
Shop Accounting → Payment Method
