FAQ
About Urban Oasis
What is Urban Oasis?
Urban Oasis is an online marketplace for curated furniture, clothing, and artwork—bringing timeless design, personal style, and creativity into your everyday life.
Who can shop on Urban Oasis?
Anyone looking for quality furniture, stylish clothing, or unique art pieces can shop on Urban Oasis. Our platform is open to buyers around the globe.
Can I sell my items on Urban Oasis?
Yes! We welcome artists, designers, and independent shop owners to apply and open a store on Urban Oasis.
Shopping & Orders
How do I place an order?
Simply browse, add items to your cart, and follow the checkout steps. You’ll receive a confirmation email once your order is placed.
Is it safe to shop on Urban Oasis?
Yes. Urban Oasis uses secure encryption and payment processing to ensure a safe shopping experience.
What payment methods are accepted?
We accept major credit cards, debit cards, PayPal, and other secure payment options depending on your location.
Can I cancel or change my order after placing it?
Order changes or cancellations depend on the seller’s policy. Please contact the seller or our support team as soon as possible.
Shipping & Delivery
How can I track my order?
You’ll receive a tracking number once your item has shipped. You can also track orders through your account dashboard.
How long does delivery take?
Delivery times vary based on the seller’s location and shipping method. Estimated delivery dates are shown during checkout.
Do you offer international shipping?
Yes, many of our sellers ship internationally. Shipping options and costs are shown at checkout.
Returns & Refunds
What is your return policy?
Return policies vary by seller. You can find return details on the individual product page or contact the seller directly.
How do I request a refund?
If eligible, you can request a refund by contacting the seller through your account or reaching out to our support team.
Selling on Urban Oasis
Are there any seller fees?
Yes, we charge a small commission and listing fee. Details are available on our seller information page.
How can I become a seller?
Visit our “Sell With Us” page to apply. We review each application to ensure high-quality, authentic listings.
What items can I sell on Urban Oasis?
We specialize in furniture, fashion, and art—including vintage, handcrafted, and designer items that reflect uniqueness and quality.
Customer Support & Account
I forgot my password—what do I do?
Click “Forgot Password” on the login page to reset it via your registered email.
Do I need an account to shop?
You can browse freely, but creating an account allows faster checkout, order tracking, and easier communication with sellers.
How can I contact Urban Oasis support?
You can reach our support team at support@urbanoasis.com or use the contact form on our site.
