Privacy Policy

At Urban Oasis, we understand the importance of safeguarding your personal information. Your privacy matters to us, and our policy is designed to address your concerns with clarity and transparency.

We define personal information as any data that can be used to identify you. This may include details you provide through our website or other communication channels — such as when you fill out a form, participate in a promotion, or reach out to us via email.

To help you better understand how we collect, use, and protect your information, we’ve outlined our privacy practices in a user-friendly Frequently Asked Questions (FAQ) format.

Urban Oasis collects your name, email address, and other personal information when you:

  • Sign up for our services, such as creating an account or registering as an Urban Oasis customer

  • Enter giveaways, contests, or other promotions hosted by Urban Oasis and/or our partners

  • Send us an email with inquiries, feedback, or support requests

  • Make a purchase or place an offer on products available in our store

We gather this information to improve your experience and to keep you informed about special offers, new products, and other relevant updates from Urban Oasis.

At Urban Oasis, we use your personal information to carry out our business operations and to provide the products and services you have requested. We also use your information to verify your identity when you contact us. Occasionally, we may send you account updates, email notifications about our services, and other communications we believe could be of interest or value to you.

Additionally, Urban Oasis uses your personal information to create a personalized browsing experience when you visit our site. By understanding your preferences and interests, we can deliver more relevant content, product recommendations, and advertisements — all aimed at offering you a more tailored and enjoyable shopping experience.

When you make a purchase or place an offer in one of our Urban Oasis stores, we may collect personal information necessary for completing the transaction. While Urban Oasis provides the platform for these transactions, we are not directly responsible for the fulfillment of orders or the handling of your information by the individual store owner. The merchant (store owner) is responsible for processing your order and using any customer information provided.

For more details on how the merchant uses your personal information, please contact the store directly.

Please note that Urban Oasis does not handle or store your credit card details. Payments are securely processed via third-party services such as PayPal, Stripe, or other payment processors, ensuring your financial information remains private and protected.

At Urban Oasis, we respect your privacy and will not disclose your personal information except as outlined below or when we believe it is required by law, or to protect the rights and property of Urban Oasis.

We may disclose your personal information only when it is explicitly stated during the information collection process, such as during account registration, or in the terms of a giveaway, contest, or other promotions.

Urban Oasis may also share anonymous user statistics with potential partners, advertisers, and third parties to help them better understand our audience. These statistics will always be aggregated and will never be linked to specific users. For example, we might disclose that 30% of our audience is interested in home décor, but we would never share individual email addresses or personal details.

If you contact a store owner, place an offer, or make a purchase through Urban Oasis, the information you provide will be shared with the store owner for them to respond or process the transaction. These store owners operate independently and may have their own privacy and data collection policies, which are separate from Urban Oasis. We are not responsible for their practices.

Additionally, Urban Oasis may partner with independent third parties for programs like reviews or ratings, where you may be invited to share feedback about your shopping experience. These third-party services, such as review platforms, have their own privacy practices that are independent of Urban Oasis.

Finally, certain external partners, including internet sites or services you access through Urban Oasis or parties involved in promotional activities, may collect data independently. Urban Oasis is not responsible for the privacy practices of these external parties.

The term “cookies” refers to small pieces of data that websites like Urban Oasis may store on your computer. These cookies help us improve your experience by sending information back to us (and only to us) when you visit our site again.

Urban Oasis uses cookies to:

  • Access information about your past visits to provide a more personalized shopping experience.

  • Keep track of your account information if you have registered with us.

  • Estimate the size of our audience and analyze website traffic.

  • Determine how often you visit our site to improve content and services.

  • Deliver targeted ads based on your interests and preferences.

In addition to our own cookies, advertising services we partner with, and other sites, may also use cookies to track and customize advertisements for you.

An IP address is a unique identifier assigned to your computer when you connect to the internet. For example, “192.168.1.1” is an IP address.

Urban Oasis uses IP addresses for several purposes, including:

  • System administration, such as troubleshooting and resolving any issues you may encounter while accessing our website

  • Analyzing which sections of our site are most frequently accessed to improve the user experience

  • Enhancing security by detecting unusual activity or potential threats

Your IP address is never shared with third parties without your consent.

Yes, you can update or request changes to your personally identifiable information at any time. Simply sign in to your account, go to “My Account,” and click “Edit” to make the necessary changes.

If we make material changes to our Privacy Policy, we will inform you the next time you sign in to your Urban Oasis account, or you will receive an email notification from us, depending on the nature of the change.

Urban Oasis retains personal data only for as long as your account remains active or as long as necessary to fulfill the purpose for which the data was originally collected. If needed, we may keep the data for a limited period to meet our legitimate business interests, comply with legal obligations, prevent fraud, resolve disputes, troubleshoot issues, assist with investigations, enforce our terms of service, or take other actions as permitted by law. Any retained information will be handled in accordance with our Privacy Policy and will not be kept longer than is reasonably necessary.

FOR RESIDENTS OF CALIFORNIA, VIRGINIA, COLORADO, CONNECTICUT, AND UTAH

If you reside in one of the states mentioned above, the following applies:

  • Urban Oasis does not sell personal information to third parties, as we are not a data broker and do not place personal information on the open market.

  • We do not disclose your personal information to third parties for their direct marketing purposes, unless you first explicitly agree to such disclosure.

  • You are entitled to request the porting of your personal information (i.e., transferring it to you in a structured, commonly used, and machine-readable format), to request its erasure, or to restrict its processing.

  • These rights may be limited in certain situations—such as where we can demonstrate a legal requirement to process your personal information.

  • If you have any questions or concerns about this privacy policy or the information we hold about you, please contact us via email. Please reference your request as “Disclosure Information” along with the state in which you reside.

Below are the effective dates for the respective state privacy laws:

  • California Consumer Privacy Act (CCPA) (Effective Date: January 1, 2020), as amended by the California Privacy Rights Act (CPRA): Effective Date: January 1, 2023

  • Virginia Consumer Data Protection Act (VCDPA): Effective Date: January 1, 2023

  • Colorado Privacy Act (CPA): Effective Date: July 1, 2023

  • Connecticut Personal Data Privacy and Online Monitoring Act: Effective Date: July 1, 2023

  • Utah Consumer Privacy Act (UCPA): Effective Date: December 31, 2023

FOR EU RESIDENTS

For the purposes of EU data protection law (including the General Data Protection Regulation 2016/679 – the “GDPR”), Urban Oasis is a ‘data controller’ of your personal information.

  • You are entitled to request the porting of your personal information (i.e., transferring it to you in a structured, commonly used, and machine-readable format), to request its erasure, or to restrict its processing.

  • These rights may be limited in certain situations—such as where we can demonstrate a legal requirement to process your personal information.

  • If you have any questions or concerns about this privacy policy or the information we hold about you, please contact us via email. Please reference your request as “Privacy Enquiries.”

Transfer of data outside the EU: Urban Oasis uses Amazon Web Services. Amazon Web Services participates in the EU-US Privacy Shield framework.

Right of Non-Discrimination

If you choose to exercise your privacy rights, Urban Oasis will not discriminate against you for exercising those rights and choices.

This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.

This Privacy Statement was last revised on and is effective as of April 11, 2023.